Refund Policy

If for any reason you are not happy, we offer the following refund policy:

Eligibility for Refunds

  • Refunds are available within 30 days of purchase.

  • Items must be in unused, unworn, and original condition with all tags attached.

  • Shipping fees are non-refundable.

How to Request a Refund

  • Please contact us at PTCOLLECTIVE.THEWEB@gmail.com with your order number and reason for the return.

  • We will provide instructions on how to return the item.

Processing Refunds

  • Once we receive your return, we will process the refund to the original payment method.

  • Please allow up to 10 business days for the refund to appear.

    Please remember it can take some time for your bank or credit card company to process and post the refund

Exclusions

  • Unfortunately, we cannot accept returns on sale items or gift cards.

If you have any questions, please don't hesitate to reach out. We're here to help!